Shipping Policy

Order Processing

At Mae & Luna, we strive to process and ship orders as quickly as possible.

Orders are typically processed and dispatched within 1–2 business days after payment has been successfully received and verified.

During periods of high order volume, processing times may be slightly extended. If a significant delay occurs, we will contact you using the email address provided with your order.

Shipping Times

Once your order has been dispatched, estimated delivery time is typically 5–10 business days.

Delivery times are estimates and may vary depending on your location, customs procedures, weather conditions, carrier delays, or other factors beyond our control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information, when available.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information at checkout.

Mae & Luna is not responsible for delays, lost packages, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

While we work with reliable shipping partners, delivery delays may occasionally occur.

If your package appears significantly delayed or lost, please contact us at support@maeandluna.com, and we will do our best to assist you in resolving the issue.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and include:

• Your order number
• A description of the issue
• Clear photographs of the damaged item and packaging

We will review the claim and work toward an appropriate resolution.

Contact Us

If you have any questions regarding shipping or delivery, please contact:

Mae & Luna
Email: support@maeandluna.com