Contact information
Contact Us
At Mae & Luna, we are committed to providing excellent customer service and support.
If you have any questions regarding your order, shipping, returns, exchanges, products, or any other matter, our support team is here to help.
Customer Support
For all inquiries, please contact us via email:
Mae & Luna
Email: support@maeandluna.com
Response Time
We aim to respond to all customer inquiries within 24 hours.
Response times may be slightly longer during weekends, holidays, or periods of high inquiry volume.
Order Support
When contacting us about an order, please include:
- Your order number
- The email address used for the purchase
- A brief description of your question or issue
Providing this information will help us assist you more quickly.
Returns & Exchanges
For questions regarding returns, refunds, or exchanges, please refer to our Return & Refund Policy or contact our support team directly at:
Customer Satisfaction
Your satisfaction is important to us. We are committed to resolving inquiries fairly, promptly, and professionally.
Thank you for choosing Mae & Luna.