Return & Refund Policy

Returns

At Mae & Luna, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.
• The item must be returned in its original packaging whenever possible.
• Proof of purchase or order confirmation is required.
• The return request must be submitted within 30 days of delivery.

Items returned without prior approval may not be accepted.

Non-Returnable Items

For hygiene, safety, or operational reasons, the following items cannot be returned:

• Gift cards
• Personalized or custom-made products
• Items showing signs of use, wear, damage, or alteration caused by the customer

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at support@maeandluna.com. Include your order number and clear photos of the issue so we can evaluate the claim and provide a resolution as quickly as possible.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is the result of our error or a defective product.

Exchanges

If your item does not fit as expected or you would like a different size, please contact us at support@maeandluna.com within 30 days of delivery.

To help us process your exchange request, please include:

• Your order number
• The item name
• The size received
• The size you would like instead

Exchange requests are subject to product availability. Items must be unused, unworn, and in their original condition to qualify for an exchange.

If the requested replacement size is unavailable, we may offer an alternative solution, including store credit or a refund where applicable.

Customers may be responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

We recommend using a trackable shipping service, as Mae & Luna cannot guarantee receipt of returned packages.

Order Cancellations

Orders may be canceled only before they have been processed or shipped. Once an order has entered fulfillment, it can no longer be canceled and must follow the standard return process.

Contact Us

For return requests, exchanges, or refund-related questions, please contact:

Mae & Luna
Email: support@maeandluna.com

We are committed to providing fair and efficient resolutions for all return, exchange, and refund requests.